Meet the team behind every smoother closing.
BISU's processing team keeps the loan experience organized behind the scenes, coordinating documents, milestones, conditions, and closing readiness so clients and loan officers always know what comes next.
Processing with precision
Clean
File Flow
Tracked
Milestones
Prepared
Closings
A great mortgage experience is not just about the loan program. It is about keeping every handoff clean and every next step visible.
BISU Operations Directory
The people moving every file forward.
Max Shaffer
Director of Retail Production
Max helps connect front-end production with back-end execution, giving BISU teams the structure, reporting, and operational discipline needed to move loans forward with clarity.
Mindy Nagy
Processor
Mindy supports the loan journey by keeping documentation, milestone tracking, and lender communication organized from file setup through closing.
Kathy Bui
Processor
Kathy brings a detail-first approach to file management, helping borrowers and loan officers stay aligned on conditions, documentation, and next steps.
Jack Ngo
Processor
Jack helps manage the operational details that keep loan files moving, supporting condition tracking, communication, and timely file progression.
Martin Bui
Processor
Martin supports the BISU operations team by helping coordinate loan files, clarify outstanding needs, and maintain momentum through each processing milestone.
Priscilla Serrano
Jr. Processor
Priscilla supports early-stage file coordination by helping gather documents, organize borrower needs, and prepare files for the next processing milestone.
Serah Rose Le
Jr. Processor
Serah helps borrowers and loan teams stay organized by supporting documentation requests, file updates, and clear communication throughout processing.
Kayla Laguna
Jr. Processor
Kayla supports the processing team with file organization, documentation follow-up, and milestone coordination that helps loans move forward cleanly.
Jade Teran
Jr. Processor
Jade supports the operations team by helping organize borrower documents, coordinate file needs, and keep loan teams aligned through processing.
The operating rhythm
Built for cleaner files, fewer surprises, and a better client experience.
Organized file setup before the loan moves deeper into processing.
Clear condition tracking so outstanding items do not get lost.
Consistent communication between borrowers, loan officers, lenders, and closing partners.
Need lending guidance?
Our operations team supports the process. Your loan officer guides the strategy.
If you are ready to begin, we will connect you with the right mortgage professional and keep the file moving from there.