Director of Retail Production
Max Shaffer
Built to keep production moving with cleaner handoffs and stronger execution.
BISU OperationsFile support and closing coordination
About Max
Max helps connect front-end production with back-end execution, giving BISU teams the structure, reporting, and operational discipline needed to move loans forward with clarity.
Focus areas
Retail production flowProcessing strategyOperational reportingLoan quality
Role at BISU
The operations team helps keep communication, documentation, and loan milestones moving with the clarity clients expect from BISU Home Loans.
How operations supports you
Behind every clean closing is a team keeping the details moving.
Helps organize borrower documents and outstanding file needs.
Supports milestone visibility from file setup through closing.
Keeps handoffs cleaner between production, lenders, and closing partners.